How do I turn it on?

NEBULITE LED clothing and bags use different controller generations. The cable, controls and app must match your particular model.

Check power and the original cable

1. Charge the powerbank or power source supplied or specified for your product. Connect it using the original cable intended for that model.
2. Activate the powerbank's output according to its instructions. If your controller has a separate on/off control, switch it on.
3. Check that the original cable is fully connected to the controller and power source. A USB-C cable does not connect directly to a round power socket. Do not force a connector or try an adapter with an unverified voltage or polarity.

Which app does my controller use?

Check the controller label and the instructions supplied with your product. The fabric name or purchase date alone does not identify the right app.

• SP648E: Use BanlanX. The SP648E setup guide explains the connection steps and remote controls.
• Basic Controller 3: Use the original NEBULITE app. The Basic Controller 3 guide links to the iPhone app and the older Android installer in our archive. Compatibility of that Android installer with current Android versions is not confirmed. BanlanX is not the app for this controller.
• Your original instructions name Zengge: Follow the Zengge instructions and app links. Zengge is a separate controller family. Use the app named in the instructions supplied with that controller.

If your label names a different controller, follow its own instructions or ask us to identify it. Do not choose an app solely because the product looks similar to another NEBULITE model.

Once you have connected the correct app, check that the lights are enabled and brightness is above zero, if the app offers those controls.

Still not lighting up, or missing a cable?

Email support@nebulite.berlin. Include your order number and the controller model or a clear photo of its label if you have not already sent them. Tell us which original cable and power source you are using. If you have already contacted us, we will use your existing messages and photos rather than ask you to send the same information again.