FAQs

Find answers about the Fanny Pack 4 and the right instructions for your NEBULITE controller.

Which size should I choose?

The fanny pack size guide compares Slim and Medium, and the Classic and Wavy fabric patterns. The Fanny Pack 4 product page shows the current options and prices.

Does the Fanny Pack 4 include a power bank?

The power bank is sold separately. The Fanny Pack 4 uses a suitable standard 5 V USB power bank. If that battery needs replacing, you can keep the bag and controller. The USB power bank guide explains what to check for output, size and operation.

Which app do I need?

Check the label on your controller and the instructions supplied with your product. The purchase date or fabric pattern alone does not identify the right app.

• SP648E: BanlanX setup guide.
• Basic Controller 3: guide to the original NEBULITE app.
• Your instructions name Zengge: open the Zengge instructions.

The bag will not light up. What can I check?

Check that the power source specified for your model is charged and switched on, and that the original cable is firmly connected. The switch-on checklist covers the next steps. Do not force a connector or try an adapter with an unverified voltage.

How do I clean my NEBULITE product?

Follow the care label and instructions for your model. If your instructions are missing, contact us before washing it.

How do I contact support?

Email support@nebulite.berlin or use the contact form. For lighting problems, include a photo of the controller label and a description of the problem. For an app problem, please also name your phone model and the app.

If you have already contacted us, reply in the existing conversation. We will use the order details and photos you have already sent.